FAQ

Frequently Asked Questions

What is Rufflair™?

Rufflair™ is a playful fashion and lifestyle brand inspired by puppy-princess charm, soft luxury, and everyday self-expression. Our collections blend cozy comfort, whimsical elegance, and fashion-forward designs for those who love feeling confident, adored, and uniquely themselves.

Where do you ship?

We currently ship throughout the United States, with additional destinations being added over time. Shipping options and delivery estimates are displayed at checkout.

How long will my order take to arrive?

Most orders are processed within 2–5 business days before shipping.

Delivery times vary depending on your location and chosen shipping method. Once your order ships, you'll receive tracking information via email.

How can I track my order?

As soon as your order ships, you'll receive a tracking number by email. You can use this information to follow your package's journey right to your door.

What size should I order?

Product sizing information can be found on each product page. Many of our hoodies and apparel pieces are designed with a relaxed or oversized fit for maximum comfort.

If you're between sizes, we generally recommend reviewing the size chart before ordering.

Can I return or exchange my order?

We want you to love your Rufflair purchase.

If there's an issue with your order, please contact us as soon as possible. Return and exchange eligibility is outlined in our Return Policy.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue. We'll work quickly to make things right.

How do I contact Rufflair?

You can reach us through our Contact page or by emailing our customer support team. We do our best to respond to all inquiries within 1–2 business days.

Will sold-out items return?

Some of our products may return in future restocks, while others may be limited releases. Following us on social media or subscribing to our email list is the best way to stay informed about new drops and restocks.

Do you offer limited-edition collections?

Yes! Rufflair plans to release special collections, seasonal designs, and exclusive items throughout the year. Once they're gone, some designs may not return.

How can I stay updated on new releases?

Join our email list and follow Rufflair on social media to be the first to hear about new arrivals, promotions, exclusive launches, and special collections.

Still Have Questions?

We're always happy to help.

🐾 Rufflair™
Tail Wags & Tiaras.